I couldn't get the Nintendo Wii, for the third attempt.I was so disappointed...but unable to get the Wii was not the reason for my disappointment at all, there were something more than that!After I learned from my friend that Futureshop was going to get the new shipment of the Wii on Friday, yesterday,
I tried my luck by going to the branch on Robson & Granville, which is the the closest one (or easier to travel) from my place.
I got there around 9.55am, around 5 minutes before their opening time, the gate opened aroud 10.05am and I went in and saw a note on the Wii shelf saying "Sold Out" which is normal so I asked one of their employees (employee A) whether they've got the new stock of Wii or not. He answered that he was not so sure and told me to wait while he went to ask another employee (employee B who was holding a binder and checking the stock of goods on the shelves around the game section),
the answer was they didn't have any Wii in stock. So that was fine and I asked the first guy that when would the new shipment/stock come to their store, the answer was
"may be around Monday". Then I thanked him and went home... there was nothing wrong at the time, I was not disappointed at all.
Around 1pm, while I was working on my new character concept, my friend, the same guy who gave me the infomation about Friday's restocking, asked me on MSN whether I got the Wii or not, I told him that I went there since the opening but they didn't have it. Then he told me something that made me so freaking mad,
one of his colleage just got the "last Wii in stock" at lunch break from the same store that turned me down just a few hours before!The question is "What the hell was going on?"
At first I thought they just made fool of a customer, because instead of telling me to wait for another 2 hours, they told me to come again 3 days later. But I learned from another friend that Futureshops usually get the new shipment around noon, so why didn't they tell me about that? The same guy told me that not all the employees know about the arrival of the new stocks.
So I does sound like
I'm the one to blame, for not knowing the system of the store, but wait, if I just walked out after seeing the "Sold Out" note, I would have admitted that it was my own fault, but actually I did ask an employee (A) about this shipment thing, he didn't know so he asked another employee (B ) and gave me that answer.
Is this how customer services should be?
I'm not mad because I couldn't get "the thing I want at the time I want", I'm not that kind of person. But thing that happened was too much, I mean when a customer ask for some information, if you don't know you would probably say "I don't know" or go ask somebody who has those information or somebody who might know, that shouldn't be too difficult or too much for a normal person to do or to think out of his common senes, right?
I have 2 assumption about this,
first is (B ) knew about the new shipment at noon but just didn't give a shit about a customer who came since the opening time.
Second assumption is (B ) didn't know about the stock, but (A) just wanted to get away with customer service craps as fast as possible so he choose to
ask whoever he could be able to grab at that moment, to send this dumb customer away with any answer he might get back from (B ).
I didn't want to think this way, but to about how they treated me, could it be any possible answer other than those? Because
he could just ask the manager or someone who knows about the stock which I don't think would cost him more than a few minutes of time, or
if he asked the right person then it goes to the first assumption I made.
I'm not the kind of person who would do or say anything just the get store employees to really go into the storeroom and get me the stuffs I want,
I have respects for them for working hard so the store could meet the expectation of customers, get their money and stay in the business so that people have another good place to buy stuffs they need, then at the same time, I expect them to treat me like one valued customer who is willing to pay his money, to buy the consumer goods they sell, to pay the money that part of it is going to be the profit of the store and keep the store in business, money that is going to be their paychecks or bonuses. That's my point.
It was not fun at all to be told by one thing and the fact turns out to be something totally opposite, to be treated like a fool like this. I understand that everyone makes mistake, but the thing I asked for was so simple that shouldn't require much of an effort and shouldn't be too hard to accomplish that you would made such a mistake like this.
Let me tell you,
to respect someone and got treated like this in return,
IT WAS NOT FUN AT ALL!
Pomme-Genozide
www.GenozytE.com
